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Technology Assistance

For Faculty Service Requests - servicedesk@rtc.edu - 425-235-2500 (M-Th 7:30am-6:30pm, F 7:30am-4:30pm)

For Student Service Requests - support@rtc.edu - 425-235-5200 (M-Th 7:30am-6:30pm, F 7:30am-4:30pm)

Client Relationship Manager - Ann Bingaman - abingaman@rtc.edu - 425-235-6336

Chief Information Officer - Paul Corrigliano - pcorrigliano@rtc.edu - 425-235-2352 x 5555

How to request help from Computer Technology Services (CTS):

  • Walk-ins: You can drop by our office in J-311 during CTS business hours (Mon – Thu 7:30 am – 6:30 pm & Fridays from 7:30 am - 4:30 pm)
  • Via Phone: During CTS business hours, staff & faculty should call 245-235-2500, while students should call 425-235-5200.
  • Via Email: Staff & Faculty should email servicedesk@rtc.edu. Students should email support@rtc.edu.

Regardless of which method you use to request help, it is essential you are able to state your needs clearly; the more information you can provide us, the better prepared we will be to quickly assess the issue(s) and determine the troubleshooting path we will be taking.

Here are some recommendations:

  1. Email Subject Line: use a short but informative subject line that briefly describes the issue, location, and user affected. For example:  Can’t connect to printer from instructor machine – J102 – JSmith, Unable to login to HP – Z204 – AMohammed, or DocuCam not displaying – W301 – CRivera.
  2. Problem Description: Describe the problem with as much detail as possible, this will expedite our response as we will likely not have to throw a battery of questions to you before we can start troubleshooting. Some questions to keep in mind when requesting IT help areWhat were you trying to do when the problem occurred?
    • What happen instead?
    • If an error message popped up, what did it say?  Better yet attach a screenshot of the error(s).
    • Did you try to reboot the system?
    • Were you able to recreate the problem?
    • What particular software where you using? If you happen to know the version, even better!
    • Where is the computer/device located? If there are more than one computer/device in the area, it will be best if you can give us the barcode number. You will find a white sticker that reads Property of Renton Technical College and a number below the barcode. This will help us identify which computer or device is the one having an issue.
  3. Is the issue affecting other users? If so, mention them in your request.

Remember when you provide us with a good description of the problem, you are helping expedite resolution.