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WORK EXPERIENCE

This section of the resume is very important to delineate your skills as they relate to the position you are applying for, show your breadth of experience, and focus the reviewer’s attention on your work performance.

To keep with the quadrant format, students should consider one of two formats for each entry. Space the information evenly across the line.

Place the most recent work experience first.

If you have never worked, use this area of the resume to provide information on your community service, volunteering, or internships.

Title, Name of Company, Location, and Dates of Employment

Customer Service Representative, Target, Renton Landing August 2019 - present

Dates, Title, Name of Company, and Location

Present – August 2019 Customer Service Representative, Target, Renton Landing

Then, below each item provides a listing of your tasks and work completed, how it is or was done, and the tools used to do that job. Each of these should begin with an action verb that shows what you have done.

If possible, include some numbers or data that shows your skills, demonstrates your abilities, and your qualities as a worker.

These entries may look like this:

Customer Service Representative, Target, Renton Landing August 2019 – present

Ensure a welcoming customer service desk for Target customers by offering a greeting, checking the customer's needs, and providing credits, exchanges, and refunds to 99% of our customers
Offer customers suggestions for exchanges or product upgrades
Trained 34 new service representatives in six months with a retention rate of 88%

Cashier, Target, Renton Landing August 2017 – August 2019

Met 100% of enrollment goals for Target Red accounts each year
Provided sales support to customers
Held my cashiering accuracy and till reconciliation to 99.8%
Ensured that all customers experienced personal service and assistance as needed

Notice the use of past tense verbs previous duties. Please know that three or four bulleted items is sufficient.

The work experience can include many types of work – paid and volunteer. The important element is that whatever is listed supports some aspect of the position’s duties that are applying for.